About the Role
As an Internet Sales Specialist at Eagle Mountain Powersports, the role involves managing incoming phone calls and internet leads related to Powersports Vehicles. Responsibilities include confirming sales appointments and maintaining long-term follow-up with unsold customers. The specialist must respond to inquiries promptly and professionally, ensuring courtesy, honesty, and accuracy. Effective communication is key, utilizing exceptional email and writing skills to engage customers via their preferred method (phone, email, text). Daily follow-up with unsold prospects and regular contact with sold customers is essential for customer retention. Staying updated on incoming inventory and efficiently using software to locate vehicles is crucial, along with meticulous data entry to maintain accurate records. Additional duties as assigned contribute to the overall success of the sales team.
This summary encapsulates the core responsibilities of the Internet Sales Specialist position at Eagle Mountain Powersports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handle incoming phone calls and internet leads regarding Powersports Vehicles.
Manage and convert internet sales leads to drive customer loyalty.
Confirm appointments and maintain follow-up
Effectively communicate with customers via their preferred method (phone, email, text) to ensure a positive experience.
Provide exceptional customer service and communication over the phone and via email.
Use exceptional email and writing skills to communicate effectively and maintain customer satisfaction.
Stay informed about incoming and outgoing inventory and utilize software systems to locate vehicles efficiently.
Maintain accurate and thorough customer information in the system through diligent data entry.
Leverage your knowledge of all powersports to assist customers and close sales.
REQUIREMENTS AND SKILLS
· Experience in internet sales, ideally in the powersports industry.
· Exceptional listening skills and phone communication abilities.
· Outstanding communication skills both verbal and written (including exceptional email skills)
· Energetic and Outgoing Personality
· Strong knowledge or passion for powersports (Motorcycles, UTV's, ATV's, Dirt Bikes, Jet Skis, Personal Watercrafts.)
· Internet savvy, great computer skills, and exceptional organizational skills to keep track of all leads
· Ability to work independently and as part of a team.